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Roshan Digital Account


Overseas Pakistanis can raise their issues in the PCP by using the following options:

1- By Using Mobile App
(People having smart phone)

Android Link:
https://play.google.com/store/apps/details?id=com.govpk.citizensportal&hl=en

iOS Link:
https://apps.apple.com/us/app/pakistan-citizens-portal/id1439885831

2- By Using Web-Access
(People having no smart phone)

Web-Link:
web.citizenportal.gov.pk

3- By Participation in Khuli Kachehris

Overseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, Radio or TV by 24 Federal Organizations.

4- Manual Complaint lodging facility

Overseas Pakistanis who are either illiterate or physically challenged, or aged or women/widows can lodge their written complaints as per SOPs through PCP-Dashboards. In this regard, all dashboards of MOFA and its Foreign Mission are authorized to do so.

5- Help-line for Guidance

0092-51-9000111

Opening Hours


Monday to Friday
1000 to 1730 hrs.